Refund Policy
We at WIRED try our best to ensure that our products are robust companions for all your adventures. We understand that sometimes a product may not be what you expected. In that unlikely event, we invite you to review the following terms for returning a product.
How can I return my product?
To request a return send us an email at hello@wiredforgadgets.com along with the details mentioned below:
- Photos of the product, packaging, and accessories.
- Your order number and date on which you received the product. Please add Proof of Delivery, which will be available on the courier’s website.
- Also, mention the reason for requesting the return.
- Any other details you may think are important that we should know of?
What is your return policy?
If your purchased item is in unused condition with the product, packaging, and accessories intact, then the item may be eligible for a return or exchange within thirty (30) days of delivery. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed.
We offer FREE RETURNS with postage paid by us to send the item back. Original shipping charges are non-refundable except in cases where a shipping error has occurred by either our shipping partner or us.
How do I cancel/change my order?
Cancellations and changes will be considered only where the order has not yet been accepted by our warehouse. Once the order has been accepted by our warehouse, we are not able to cancel or change the order.
To request a cancellation, send us an email at hello@wiredforgadgets.com and let us know why you want to cancel your order.
When will I receive my refund?
Once your return has been delivered to our warehouse, please allow up to at least 14 business days for your refund/store credit/exchange to be issued.
What is your warranty policy?
WIRED warrants our products against pre-existing faults in materials, manufacturing, or workmanship under normal use within the applicable warranty period, subject to conditions contained in this limited warranty.
This manufacturer warranty strictly does not cover: damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.)
Please understand that damage done to the product by a user is not covered in this warranty. This includes water, heat, and puncture damage, the use of chemicals on the leather, and any damage from neglect and/or misuse.
To make a warranty claim, you need to have purchased your WIRED product through our website. To submit a warranty claim, email us with the product and order details at hello@wiredforgadgets.com.
Any warranty claim for item purchased from an authorized reseller will need to be processed via the reseller.
We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may ask that you return the product to us for inspection.
WIRED reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfilment of any warranty claim.